Order Verification
WebHostingU Order Verification Policy
This document contains all details about our order verification procedure. Its aim is to fill you in on our policy towards Internet frauds. Our company's policy is to strictly scrutinize each new order and verify the payment details of each new customer.
How does the
verification procedure take place?
*Step 1. You place an
order for a hosting account with us through our order form. A money
transaction follows through the selected payment method.
*Step 2. We receive a notification email from
our authorized retailer (PayPal, WorldPay, 2CheckOut) for the
transaction.
*Step 3. An
order verification procedure commences within one hour after the
notification has been received (on weekends this period may be
longer).
*Step 4. A sales
representative of ours compares your IP location with your billing
address and the location information given in your hosting account.
*Step 5. Payment
confirmation by phone is made at a time convenient for you. If we
can't reach you by phone, we'll send you an email, asking you to
present us with another phone number which you can be reached at in
order to confirm the payment. If within a 48-hour period you still
haven't confirmed the payment, the order will be cancelled and the
account will be blocked.
IMPORTANT: All new
PayPal payments come to us with a status 'Authorized', but no funds
are cleared into our account yet. Within the period of 48 hours the
'Authorized' status should be updated to either 'Capture' (if we
approve the payment), or 'Void' (if we fail to approve the payment).
The funds will be cleared into our account as soon as (and only if)
the payment goes into 'Capture' status. Please, MIND that your
successfully cleared payment will consequently show up with the
following statuses - 'Authorized' and 'Capture', in your PayPal
statement. This does NOT mean that you have been charged twice for the
service.
We take no
responsibility if, during the order verification process, the domain
chosen by you has been registered by someone else, since we register
domain names only after the payment has been confirmed. If this is the
case, then you might wish to register another domain(s).