24 x 7 Dedicated Customer Support
We offer all our clients fast quality support 24 hours a day, 7 days a week. You can contact us:1. THROUGH THE WEB HOSTING CONTROL PANEL (CP).
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Context Help. Fast and easy explanations of
each page of the CP. Simply click on the Show/Hide Help link in
the top right corner of the CP. A drop-down window appears with
more information about how to use the functionality of the
particular section of the CP.
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Video Tutorials. We have made over 40 movies,
so that you can become familiar with our Control Panel as quickly
as possible by watching the relevant movie.
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F.A.Q. Source. This is an information system
based on the keyword search principle, i.e. a FAQ (Frequently
Asked Questions) information database, but much more advanced than
a standard static FAQ. We regularly update the database of the
F.A.Q. with new entries.
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Ticketing System. If you still haven�t found
the answer to your question in the Help Center, we suggest that
you use our Ticketing System. You can open a ticket by clicking on
the Request Help link. Each ticket is replied to within no more
than 60 minutes after it has been opened. In order to supervise
and maintain a high quality support service, we insist that a
unique ticket is opened for each problem through the Request Help
link in the CP.
You can use our online form and get in touch with us 24 hours a day.
3. BY PHONE. YOU CAN CONTACT US AT:
US TOLL FREE PHONE: +1-800-574-0902
INTERNATIONAL PHONE: +1-510-870-0646
UK PHONE : +44-20-7993-2673
AU PHONE : +61-2-8014-8213
Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 12.00 AM GMT/UK
05.00 AM - 07.00 PM EST/USA
06.00 PM
- 08.00 AM EST/AU
4. THROUGH THE LIVE CHAT BUTTON ON OUR WEBSITE.
IMPORTANT!!! If you are a client of WebHostingU and wish to request help through our website, by phone or through the Live Chat button, we will ask you to open a Ticket through the hosting CP (option 1d). This way we can supervise the quality of our customer support, which will improve the quality of our services in general.